Five days from now, the free tier of WhatsApp customer service ends for Malaysian businesses running the WhatsApp Business Platform. From 1 October 2026, every service message is billed per message. And there is a harder trap before that one: if no payment method is on file by 30 September,...
No More Free 24-Hour Replies: The Biggest WhatsApp Pricing Change of 2026 Hits Oct 1
Service messages go from free to paid — here's how to keep your WhatsApp costs under control. KUALA LUMPUR, Sept 8, 2026 — Meta has confirmed the single biggest WhatsApp Business Platform (WABA) pricing change of the year: starting October 1, 2026, businesses will no longer get free-form replies inside...